Audio out of sync with HEVC and trimed timeline

[vincent.courtois]

Hi Topaze Labs,

1. Open Video AI 5.2.1;
2. Import an HEVC stereo or 5.1 audio track (5 minutes long for instance);
3. Trim 20 seconds at the beginning and 1 min at the end (that is an example);
4. Export as HEVC, High Quality, Copy audio settings.

The audio is totaly out of sync.

Kind regards.

Vincent.

DxDiag.txt (99.9 KB)

[kyle.topazlabs]

Are you able to share the logs as well from this process attempt?

If you change the Audio Mode to Convert does it also cause the audio to become out of sync?

[vincent.courtois]

Hi Kyle,

« Are you able to share the logs as well from this process attempt? »

Absolutely!

logsForSupport.zip (534.4 KB)

Tell me if you need something else.

Logs can contain succesfull rendering too. I search a workaround by trimming the input video in another software and rendering in Video AI the trimmed version, avoiding the issue.

I changed audio settings. I did attempts with Audio Copy mode and Audio Convert to AAC 256 kbps. It did not change the issue.

Kind regards.

Vincent.