App crashes unexpectedly when processing 5.7K video with nyx v1 or v2

Topaz Video AI Bugs and Issues
1

Hi, on mac book air m2, when processing a video with resolution 5728 x 2034 (5.7K from GH6 cam), application closes.

The logs are from nyx v1 case. I don’t know if the issue was yet there in previous (3.x) versions.

Regards:
Fernando

logsForSupport.zip (197.7 KB)

2

I’ve download 3.5.4 and the same video is converted without problems with nyx v1.

3

Hello,

If this error is still occurring in the 4.0.2 update, could you send us an email at help@topazlabs.com with the full log files from the app?

4

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