App clashes when I try to open bigger file

Topaz Photo AI Bugs and Issues
1

When I want to open large tiff file the app is shutting down.It doesn’t use to be like that before.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please visit this page, select your operating system (Windows or Mac) and click “Find Your System Profile”. Send me the system profile so I can check your system specs.
Topaz Photo AI System Requirements

Usually this happens if your computer is running out of system memory. This is likely if you are running Photoshop or any memory intensive applications while trying to use Topaz Photo AI.

I can check the logs to see what is going on.

3

image
image670×1062 68.4 KB

4

Import a large file to get Topaz Photo AI to crash.

Then reopen Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the 3 logs files from the bottom that you can see in the window that opens.

5

2023-08-19-18-47-17.tzlog (12.1 KB)
2023-08-19-18-49-3.tzlog (10.8 KB)

6

2023-08-19-18-05-36.tzlog (13.3 KB)

7

How large is the file? Can you send it to me so I can check and see if the error is reproducible?

You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

8

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