An error in processing due to colorspace error

I am running Topaz Video AI on a Mackbook Pro.

I can’t upscale my video because I keep getting a “colorspace error”.

Screenshot 2024-07-25 at 10.30.15 AM

Profile: M1 MAX
64gb RAM
Sonoma 14.5

logsForSupport.zip (143.7 KB)

It looks like the app is running into an error specifically when upscaling to resolutions over 4K. This can be fixed by switching to the H265 (this is a newer video format that supports resolutions above 4K) or ProRes export option in the app’s menu.

Im having the same issues and I tired switching to H265 and no luck. I recently posted my issues in the forum.

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Perfect! I switched to ProRes and it worked. Thanks so much!

Where do you find this ProRes switch? I want to try and see if it helps me as well.

Screenshot 2024-07-26 at 11.15.33 AM.png

You can see it at the bottom right of this screen shot.

Ok, I tried that too and still errors, this time export error the output resolution is too large.

I’m having the same error with some videos being upscaled to 2K and 4K. I am using H265 Nvidia Main10. It does not tell me the error until after the video is processed several hours later instead of at the start, very frustrating and a waste of electricity. I don’t like the idea of switching to another export format, the one I want should work.

Update: I tried using ProRes and same issue: Colorspace Error!

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