AI error: Download failed, model failed

[jens.j.reinke]

Hi everyone,
Help needed! I’ve installed version 3.5.0.

When trying to process a video, I get the error message: AI error: Download failed, model failed. I cannot do anything at the moment. Please help - the logs are attached below.

My computer:
Windows 11,
Intel(R) Core™ i9-10900K CPU, 3.70GHz
RAM 64,0 GB
GPU GeForce RTX3080

logsForSupport.zip (125.3 KB)

[menditsa]

Are you using any kind of vpn ?

[jens.j.reinke]

Hi,
Thanks for your respose. No, I do not use a VPN.

[tony.topazlabs]

Hello,

Based on the logs it looks like the app is unable to reach veai-models.topazlabs.com

Are there any network filters, firewall settings, or administrative tools that could be preventing this connection? Do other networks show the same issue when downloading models?

[jens.j.reinke]

Hi Tony,

Thank you for your quick response! I am quite happy to report that indeed the issue was: The firewall. I manually added VideoAI to the allowed apps - now everything works fine.

I did not think of this at first, because all earlier versions of VideoAI did not run into trouble with my firewall (I am using: Avast Premium Security, version 23.8.6078 (Build 23.8.8416.791)).

Again, thanks for the help!