After Video AI creates an image sequence from a video, all generated pictures are deleted

Topaz Video AI Bugs and Issues
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1

Since I have updated to version 6.1.2, when I select “image sequence” as output type in codec settings, all generated jpg pictures (and their folder) vanish as soon as Video AI ends exportation.

2

Can you reach out to support at help@topazlabs.com and include this link and your apps logs?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

3

Hi there,

I am having the same issue with the most recent update.
STR:

  • any video
  • any/no enhancements
  • save as image sequence to new folder
    It will generate all images, then delete the entire folder.

Here are my logs
logsForSupport.zip (10.5 MB)

4

I would say this is a critical bug, as I cannot so any work like this.

5

This is happening to me too!! Long export into jpegs and disappears all of them when finished. I was just at my computer with the folder open and watched them all disappear. What is happening?!?! Program is utterly unusable.

6

Hi John,

Topaz has recently released a new version of Video AI (6.1.3) that fixes this bug.

Regards

7

Hey this has been fixed in a recent update

8

I am using version 6.1.3. After processing the folder and files completely disappear. I’m using OS Ventura 13.7.4. Any suggestions?

9

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