After last update the program doesn't work

melanie.muller-reube · February 18, 2024, 5:35am

After last update the program doesn’t work .The complete program is unusable.It does not respond to any input.

paul.ciez · February 18, 2024, 7:15am

I’m having the same problem. Program stuck on face detection. Disabling face detection dose nothing.

jesse.kidder · February 18, 2024, 10:57am

This update is absolute trash. It is currently only using 6% of my cpu at any given time, and MAX 30% of my gpu. Taking thousands of times longer to perform the same tasks as before. Whole application hangs after every upscale, and if I add more than a few thousand photos to it, it crashes.

jeff.topazlabs · February 20, 2024, 1:30am

You can choose one of these two workarounds to resolve this issue:

Disable the Autopilot in the app’s Preferences> Face Detection menu
Revert back to Topaz Photo AI v2.3.0 using the following download link: Topaz Photo AI | v 2.3.0 | Windows Installer

Let me know how that goes for you and we will make sure to reach back out to you to let you know when this is resolved.

system · April 18, 2024, 5:35am

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