Hi team,
Love the product on my mac, but that machine unfortunately died. I bought a snapdragon elite X surface laptop and would like to run photo ai on it, but unfortunately can’t. Any news would be greatly appreciated (before requesting a refund on my recent renewal).
BR,
Bas
Can we get a response on this please?
All of our applications require AVX instruction sets in order to install our applications.
The Snapdragon Elite processor does not support AVX. We are working on supporting the new Windows ARM systems in the future. Although I can’t give a definite timeline, I can assure you that this is on our developer’s radar, and they are working hard to find the ability to support these processors.
I have added this Forum thread to an active list to be reviewed by the appropriate development team. This helps give us more insight into the processors our users are upgrading to and the direction we need to take for future releases to fulfill that need.
Just for the sake of completeness: my macbook with m1 cpu ran topaz just fine (until my mac died that is). No avx there either. I do appreciate your reply and understand it’s not just a matter of simply recompiling.
I saw that Photo AI 3.1 came out but have not been able to locate if they have it so it supports the Windows ARM systems. Any word? Any ETA? I am sitting on a fancy new computer I can’t use to do my photo processing which is a big chunk of what I hoped to do with it - shoulda checked. Shouda checked.
I am also waiting for that support. I started to hate the MacBook (for vacation only, at home I use a Windows machine) and I’ll buy the new Snapdragon laptop.
Is there now a timeline / ETA?
Any update on this? Been a Day One owner of a Surface Laptop 7 and would love to use Gigapixel on it.
This is on our developer’s radar, and the team is working on it. While I can’t provide a specific timeline just yet, we do expect to have compatible versions available in the coming months 
As the title explains, I am wondering if ARM64 processors will be supported on Windows. The Windows on ARM emulation layer runs x86 applications but this doesn’t apply to drivers as they have to be compiled to match the target architecture and therefore can’t be run through the emulation layer as the emulation layer only works on user-mode.
For example I have a PC with the following specs and would like to know if there will be native support for ARM processors and, more importantly, NPU’s running on Windows 11?
16GB RAM,
Snapdragon® X Plus X1P 42 100 Processor 3.4GHz (30MB Cache, up to 3.4GHz, 8 cores, 8 Threads);
Qualcomm® Hexagon™ NPU up to 45TOPS
Graphics - Qualcomm® Adreno™ GPU
Neural Processor - Qualcomm® Hexagon™ NPU up to 45TOPS
Precisely the exact same scenario here! I had just bought the Topaz Photo upgrade is i had to make the machine shift- and was i surprized to learn that an app that runs on ARM on a mac- doesnt have a version for ARM on a PC?!?!?
TopazLabs - please make the port - Intel is soooo much buggy, unstable, compromising the machines, uses too much power and is soo last century
Other photo editors even run in emulation mode- but topazlabs doesnt - and the others have AI noise reduction and more
I am in the same AVX hole with a Surface Pro 11. Please port this over to the ARM system soon.
Any updates? It’s nearly 2 month ago, so I hope you guys have something for us! And maybe your customers want to buy a Snapdragon laptop @ black Friday 
Aaaaah damn, haha. I’m the idiot who’s just bought Photo AI 3 to use on a Galaxy Book 4 Edge (Snapdragon X Elite). Thankfully I also have a Macbook, but I was hoping to sell it and stick with the GB.
Any updates here would be much appreciated, @john.topazlabs! 
Add me to the list of longtime customers who are getting incredibly frustrated waiting for Topaz to get on and solve a well identified problem 
Better communication and updates would be a good start!
@john.topazlabs any news for us?
And how do you work on this? Do you have a separate team for this or is this kind of a side project? I mean, it would be nice to know how much time you guys spend for adding the Snapdragon support. I think it doesn’t has high priority because there aren’t so many Snapdragon users right now (which is understandable, both).
I’m sure another comment won’t help but it is incredibly disappointing to see after months you don’t have a solution or, just as bad, any communication available to tell us what the roadmap is to support the massive number of people who have migrated to SnapDragon ARM Windows 11 machines. I’ve just fired up my new machine and EVERY other product runs fine EXCEPT Topaz Photo AI.
Please provide some communication on plans to support and when Beta testing will begin. Thanks.
Our team is working on the support for the Snapdragon processor and is currently In Progress. While I cannot give a definite timeline on this support and can assure you that it is on the development team’s radar and we are gathering a list of individuals who are interested in this support
Thanks for the update…glad to hear this. My hand is raised high to help with Alpha/Beta testing with thorough reporting. Take care.
Lee Phillips
Everyone who uses your products and is in the market for a new laptop is interested, so just add all of us to your list. I’m now at the uncomfortable point of having to make a laptop decision based on your software’s inability to run on a major platform. Not good.
Not sure what “In Progress” is actually telling us. It is quite disappointing to hear after all these months that Topaz support for the Snapdragon processor is only “on their radar”. It sounds like they are still trying to decide if they are going to do it.
