I performed the upscale process from 1080p to 2160p
with Proteus
When the processing comes to an end the counter remains stationary at the zero value with the three moving dots.
In this condition it remains stuck and I am forced to close the program.
I am trying to replicate this situation on my end, can you share the logs from this attempt for review as well?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
This is the log file
logsForSupport.zip (73.8 KB)
Try opening the Preferences Panel and lowering the max memory to 80% under the Processing section and running the file again.
The logs are not showing a clear reason as to why the app stalled and did not complete the export. So we can try lowering the max memory and ease the workload to see if the GPU was being overwhelmed and got stuck.
Keep me updated and if we need to we can get the file and run some tests on our end to see if we get the same result.
I have reduced the memory to 80%
Unfortunately, the problem is not solved.
logsForSupport.zip (70.9 KB)
I tried disabling the whole “Crash recovery” section and it worked. By disabling this section I encounter the problem I reported a few versions ago, the Windows duration is not displayed.
There are many ways to get the output stuck. It is relative to lack of RAM, VRAM or model requirements.
Unfortunately the GUI does give any precious informations. Even browsing the log turns in roll of dice
“Error”, “AI Error” or “Resolution error” are all but informative, sorry to say
I’m a new user and I’m dealing with this issue as well. But only with Prores so far. I tried exporting Prores 422 Std which got stuck 3 times and resulted in broken files that I could only delete after booting Win 10 in safe mode. Exporting as H264 mp4 seems to work okay so far.
Are you able to share the logs from your attempts for review?
Very odd, the team is still looking into that issue with the file duration disappearing.
Are you seeing the app hang when only using ProRes or is it with any codec, like Sami posted?
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