3.0.0

[dextamoorsltd]

Consistently not reproducing the selected image within the output file. So, output image is only part of the input.

To reproduce. Load the file, select a crop, export as any file type. Output will not represent the selected area.

I typically use this via LR but the same happens natively in AI. Im currently unable to use the software for this evenings edits. Please help.

test.CR3 (37.3 MB)
test-topaz-denoiseraw-sharpen-enhance-2x.dng (15.0 MB)
2024-04-12-19-29-38.tzlog (246.7 KB)
lastSessionFiles.txt (232 Bytes)

[dextamoorsltd]

This issue continues.

@topaz be grateful for your input as I cannot process my images with Topaz AI any longer

[john.topazlabs (John S)]

Please reach out to us at the following link:

Topaz Labs | Support Page

[dextamoorsltd]

When I get to that link what should I be doing>

We are still experiencing this issue

[john.topazlabs (John S)]

My apologies for the unclear directions and missing this reply.

At the bottom left corner of the Topaz Labs Support Page you can find the option to open a chat :

Or you can send us an email at help@topazlabs.com. Please include a link to this forum thread so we assist with this matter.