Consistently not reproducing the selected image within the output file. So, output image is only part of the input.

To reproduce. Load the file, select a crop, export as any file type. Output will not represent the selected area.

I typically use this via LR but the same happens natively in AI. Im currently unable to use the software for this evenings edits. Please help.

test.CR3 (37.3 MB)
test-topaz-denoiseraw-sharpen-enhance-2x.dng (15.0 MB)
2024-04-12-19-29-38.tzlog (246.7 KB)
lastSessionFiles.txt (232 Bytes)

This issue continues.

@topaz be grateful for your input as I cannot process my images with Topaz AI any longer

Please reach out to us at the following link:

Topaz Labs | Support Page

When I get to that link what should I be doing>

We are still experiencing this issue

My apologies for the unclear directions and missing this reply.

At the bottom left corner of the Topaz Labs Support Page you can find the option to open a chat :

Or you can send us an email at help@topazlabs.com. Please include a link to this forum thread so we assist with this matter.