2.4.2 constantly crashing no matter what I do with an image

I can load an image but any app window resizing, adding enhancements, scaling the preview, attempting to render a preview in the default viewer, and saving an image crashes the app.

Steps to reproduce issue:

  1. Load Topaz Photo AI 2.4.2 on Windows 11
  2. Click browse to load an image
  3. The preview sometimes loads but sometimes crashes
  4. Loading an image and directly attempting to “save image” crashes the app
  5. Adding an enhancement crashes the app
  6. Scaling the preview crashes the app.

So far I have completely uninstalled everything, downloaded a completely new installation including the models, and it still crashes.

I am including my log
2024-04-10-20-27-2.tzlog (52.7 KB)

I looked at the log file and it is filled with Info lines and a few Warns, but no errors or anything!?!?


Topaz Photo AI [v1.x.x] on [Windows/Mac]

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.