1.3.11 Computer freezes while processing

I just upgraded Photo AI to its latest version. Now when I use it within Photoshop and try to save, the computer locks up. It has become useless.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

DxDiag-Wise-626-23.txt (125.0 KB)

The good news: I cannot duplicate the problem. Photo AI seems to working fine now. Possibly my computer needed to be rebooted… Mysteries of the electrons.

Thanks for reporting back! Glad to hear that a reboot did the trick, but please let us know if the issue appears again.

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