recently I’ve had photos come out worse than the original the subject haveing severe blurring. I made sure I had autopilot settings on. Autopilot is using a Noise Reduction setting of Strong set to strength 88 and detail at 3. That seems excessive.
I’m new to Photo AI, but not to Lightroom (which I use it with) and I’m having the same problem. After using Photo AI, the images are massively pixelated and blurred beyond belief.
I’m renewing my back-catalog of images shot on the original Canon 1D flagship digital camera, which was released circa 1999/2000. Things like de-noise and upsize can (theoretically) help, because that camera only produced a 4mp Raw file, and it was NOT a good camera at any speed above 400 ISO.
Also, I can’t get the upsize to work at all. It only downsizes. It won’t even allow the Raw file to be imported into Photo AI at the original file size, only smaller sizes than the original, which makes absolutely Zero sense to me!
Any help or advice would be appreciated… Robert
I will upload two images: the first is what I see in AI’s image preview and the second is the result. (I usually output to tif but I’m not allowed to attach a tif here.)
Thank you! I’m moving this to our bugs and issues forum, our Topaz Photo AI specialist will follow up as soon as he can 
Please send me the file so I can take a look at what is happening and share the issue with my tea,. It seems that the noise detection model is confusing the texture as noise and removing it.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request
Using manual settings would be best for this image or images with similar results.
The Canon 1D camera files currently open incorrectly as Topaz Photo AI reads the TIF as a TIF instead of a RAW. I brought this up with my team so we can look into a solution. This edge case was not accounted for when we created Topaz Photo AI.
For now, I would recommend converting the RAW file to a TIF and processing the TIF instead.
Hello,
Thanks for getting back to me regarding issues when using Topaz Photo AI with Raw files from the original Canon 1D camera body, which was released approximately 25 years ago in 1999.
Yes, the only way to succesfully use Raw files from the Canon 1D is to convert them to a Tiff file first.
If you import a Canon 1D Raw file into Topaz Photo AI, it will ruin the Raw file.
(When Photo AI imports the Raw file, it downsizes the image so much that degradation occurs and your original Raw file is damaged or totally ruined.)
Is it possible for Topaz Labs to back-engineer Photo AI software so it successfully handles Raw files from the Canon 1D? Please let me know.
I have been a professional photographer since 1987. I have a massive back-catalog of photos. Many of them are film images that I will need to scan, and others are digital files from older digital cameras that need to be improved with software like Topaz Photo AI.
There can be a lot of money in those old images, depending on what the subject matter is. Photo AI is thus a powerful tool for photographers like myself.
I would like to work more closely with you and Topaz Labs, perhaps even as a brand ambassador. Would that be possible? I have worked with all the major media and news organisations.
I put two images in your dropbox which are examples of things which presently get worse using Photo AI. The issue is most noticeable on the Barnhart grave marker.
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