"We need to refresh your credentials." " Useless without internet?

Tonight I tried to work on a photo. Photo AI told me “We need to refresh your credentials. Your login has expired. Please login again.”

Attempts over the past 10 minutes to “Login” take me to a topazlabs.com size that is apparently down – after sitting there spinning for awhile, it comes back with part of some JSON or other website code script:

{"message": "Endpoint request timed out"}

This made me want to ask: If your server is down, or I have no internet at the moment, does it mean I cannot run this software at all?

Ran into a similar issue with Gigapixel as well as Video AI. This is an issue for those of us that work remotely. Did you ever hear back from Topaz Labs?