Video File Format


I find no options available for customizing the video file format for the output; VideoAI just produces a .mov file. Unfortunately, that file format does not seem to be accepted by other software I have.

Both Cyberlink Powermedia and Corel’s VideoStudio fail to open the resulting output. It is a reasonably sized file, but I get a message “cannot open this format” or “no video information in the file”.

Can you recommend software that can open these files and convert them to a more widely acceptable format?
[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered: see above

  2. Your system profile: Windows 10, 64 bit.

  3. Your log files (Help > Logging > Get Logs for Support)

logsForSupport.tar.gz (32.6 KB)

That is most likely you leaving the default on ProRes, which is only available as “mov”.
try changing it to H.264 or H.265, then you can select mp4/mkv…


I did make that change but I still could only output a .mov file

look below that, CONTAINER !!

Scroll your mouse down a bit on the right pane (where all your settings are set) and you will see the full Output settings where you can select the format/container


You can also set it as the default export settings, that way you won’t need to change it each time you process a video.

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