I have usually added extra sharpness to the video before or after running it through VEAI.
Sometimes I use Neat Video first as well to remove some noise artifacts that VEAI just makes worse.
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Video Enhance v2.6.1
First impression.
When running the installer not on behalf of the administrator, the installer shows a message
about the inability to create the folder āimageformatsā in the directory:
āC:\Program Files\Topaz Labs LLC\Topaz Video Enhance AIā.
After restarting the installer on behalf of the administrator, the folder is created,
but a new message appears about the inability to create the āmodelsā folder in the directory āC:\Users\abcde\AppData\Roaming\Topaz Labs LLC\Topaz Video Enhance AIā.
After creating a folder with the same name manually, and restarting the installer, the installation completes successfully, but the program shortcut on the desktop and in āProgramsā turns out to be damaged.
It has a white color without an icon, because it has an incorrect link to the startup file.
After fixing the shortcut manually, VEAI 2.6.1 starts without problems.
Added:
However, the āmodelsā folder created in the directory āC:\Users\abcde\AppData\Roaming\Topaz Labs LLC\Topaz Video Enhance AIā for some reason does not use by VEAI 2.6.1. VEAI 2.6.1 automatically connects models from the folder āC:\Users\abcde\AppData\Roaming\Topaz Labs LLC\Video Enhance AIā, created by the previous version VEAI 2.4
I have Windows 10 21H1 with the latest updates.
Downloaded and installed v2.6.1 without a problem (Windows 10) and it seems to run OK except I have the usual problem - on first run after install I get the āfile not found or unable to write fileā error message. Change to a different output folder and it works, then changing back to the original folder works too.
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Ah. Youāre right. I forgot about this feature of the entire Topaz family of programs.
But I couldnāt even install the program, much less run it.
Never had that with VEAI or any of the other Topaz programs. I wonder what the trigger is.
It actually creates bothā¦the Topaz and the non-Topaz folders, but the Topaz folder (which it SHOULD use) goes unused.
I think, in fact, this is the problem of different Windows installation options on different computers. Now I donāt have such a problem with any Topaz program, but there were problems before, then they disappeared themselves.
I wonder too - I only get it with VEAI.
hi, I do that too, with neat video well set, and about 40% in āmixā so that it keeps a maximum of detail
It probably has something to do with the access rights to files and directories for users and programs.
I just did a clean install and now I have the problem. I think this is because the dev tried to fix the duplicated folders and it got worse. The only issue is that the top level folder isnāt created before the imageformats folder is.
New folder problem on a clean install. The āTopaz Video Enhance AIā folder under Program Files is not created at the start, so when the installer attempts to create the āimageformatsā folder, it fails. This is repeatable, but only on a completely clean install with no VEAI folders remaining in āprogram filesā. (This one isnāt a false alarm, LOL)!
Update: That error is bypassed by installing āas administratorā but then more errors occur when it tries to create folders under appdata, even as admin.
I was getting exactly the same warning.
I also did a clean install, but the folder with the models is located on my separate SSD drive. The link to it probably remained in the registry.
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I feel sorry for any new user that gets this one. They simply canāt install it. I got around it eventually by creating the folders and telling it to ignore, but a new customer isnāt going to know how to do all that.
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Edit: Thank you lee.keels for the tip. I got 2.6.1 working. Itās great that I have it working, but between the crash while rendering and installer/upgrade issuesā¦ Iām not feeling warm and fuzzy. Iām going to give it another try before I return my order.
Just bought Video Enhance 2.6.0 a few days ago. Itās not been great. My PC crashed while rendering (and doing nothing else) 28 hours or so into a 3 day render. Today the update occurred. I used the in application updater and it popped up an error midway. Something about moving an uninstall file. I tried using the application but none of the buttons were responsive after I browsed to a video file to work with.
I uninstalled. Deleted c:/Program Files/Topaz Labs LLC
then rebooted. Then ran the installer for 2.6.1.
I get the following error:
āError creating directory c:/Program Files/Topaz Labs LLC/Topaz Video Enhance AI/imageformatsā
My options are Abort, Retry or Ignore. Iāve tried all 3. Abort just stops the installation. Retry immediately pops open the same dialog. Ignore presents me with a new directory that it couldnāt create.
Is it possible to re download the older version? Sadly I deleted the installer I used the other day.
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To get this version running, youāll need to run the installer as administrator. Then youāll get a different error about the models folder. Look at the path and create āmodelsā where it wants it, then click āignoreā. This will get 2.6.1 up and running for you, or you can look at the top of this thread and download 2.6.0 which does not have all these folder creation issues.
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Just run the installer again, it should fix itself.
Yes, I know it is very annoying. Just running the installer second time fixes the issue. Still waiting on our installer support for a fix.
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I ran the 2.6.1 installer multiple times. But not in a row. And it always failed. I delete the āc:/program files/Topaz Labs LLCā folder between failed runs. So it might be useful to clarify to people that āJust run the installer againā wonāt work if you delete the garbage the failed installation left behind. Something for your QA to verify out.
Yes, donāt delete anything. Just run twice works for now. It will be fixed soon.
