I am getting some great looking results from Enhance AI but am having new issues when importing the files from it into Premiere Pro. I previously was able import and work with these full files in Premiere, but after some system reconfiguring and new attempts in Enhance AI, which improved the quality of results from Enhance when played back externally, now I can’t seem to access the full files in Premiere. I don’t know what has changed that is causing this.
The full video file appears to have processed, based on watching the progress within Enhance AI, looking at the file size (very large) and runtime (the accurate length), and watching the file in an external video player (where it looks great and plays all the way through). However, when I import one of these files into Premiere Pro and bring it into a timeline, it only shows 30 seconds or so of the file in the timeline. (Same in the Source window - it only shows a fragment of the file.) The full file just doesn’t seem to be accessible at all in Premiere for some strange reason.
This is an issue I was not having before - I had previously been able to work with full files, though we were having other glitching issues from Enhance AI that are now resolved after our system improvements. Anyone else have this issue or have insight? Thank you!