Video enhance ai can't open any video file on m1pro mac

when I open a video, it unexpectedly shuts down with crash.
But when I open the photo there is no problem.


Same issue on M1pro 1080 .mov file crashes. mp4 opens ok.

Same for me , M1 Pro and most of mp4 files will end in a crash, some are working, haven’t found what the difference is :-/

Just bought a new MacBook Pro 14" (M1 Pro 10c/16c) yesterday. On a very fresh OS / Video Enhance install, when I try to open a video file, it immediately crashes. I bought this this Mac to use VEAI with amazing speed boost. Hope a fix is coming soon!

Edit: VEAI 2.6.2 (native M1 mode), macOS 12.1
Edit 2: Upon further testing, it seems that irregular sized mp4s (small SD ones) are causing the crash. Tried 4K mp4 files and they are NOT crashing VEAI.

Having the same issue. Quite frustrating.

I believe the team at Topaz are aware of the issue. Using CMD+I on the application and setting it to open using Rosetta will give more stability. Frustrated I can’t just open the app and get the full effect of the M1 processor but it’s still much much faster on my M1 Mac Mini than on my Intel Macbook Pro even using Rosetta.

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I tested Version 2.3.0 with these Files… There they work. AND… Windows 2.6.2 also works.


Use standard video resolutions.

Resolution - Aspect Ratio - Other Name

SD (Standard Definition) 640 x 480 - 4:3 - 480p
HD (High Definition) 1280 x 720 - 16:9 - 720p
Full HD 1920 x 1080 16:9 - 1080p
UHD 3940 x 2160 16:9 - 2160p
DCI 4K 4096 x 2160 10:19 - 4K

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Just updated to a 16" M1 Pro and haven’t gotten any version of VEAI to import a video without immediately crashing (in native mode).

My last paid update in my subscription was 2.6.1, so I guess I am out of luck without paying for more updates. Figured 2.6.1 was safe to end on since it had M1 support. Don’t get enough use out of the app to renew. Oh well.

VEAI 2.6.2 on M1 crashes when the video dimensions are not a multiple of 16.

Until they fix it, you can use ffmpeg to scale or crop your videos accordingly:

ffmpeg -i input.mp4 -vf "crop=trunc(iw/16)*16:trunc(ih/16)*16" output.mp4

Note that this will reencode your video.


+1 for this fix

Thank you!

Most things I’m upscaling are 4:3 / 5:4, so hope this gets fixed soon…