Video AI Update is failing

When I am trying to update Video AI, it downloads the update, then the installer starts, but after clicking continue, it errors with a message that says Installation ended prematurely. Screenshot attached. Please help.
Topaz Video AI error

Uninstall and delete the previous version from your system and then download a fresh installer and run it. It sounds like the update inside the app got stalled and is hung up.

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I have the same problem. I uninstalled the 4.01 version and now I am stuck without any version of Topaz Video AI as it refuses to install. What I have tried: 1. Uninstalled older version. 2. Deleted registry entries for Topaz Video AI 3. Stopped all other programs including ransomware protection, Antivirus and Firewall. Nothing works.

If you are on a Windows system then try using this Windows Troubleshooter to help resolve the issue.

Sorry, but this did not help. The troubleshooter suggested that I uninstall the only version of Topaz I can install (ver.3.) It did not work, Version 5 installation still fails. The troubleshooter was out of suggestions.

The installer always rollsback the installation and gives the same error message posted above by subhadipsas642.

Were you able to find a solution? For me - all of the new generation of Topaz tools (Photo AI, Video AI) continue to face this problem on my windows computer. It is so frustrating to not be able to install and use a software even though I am paying for it.

Are you able to share any screenshots of what you are seeing when running the installer?

Is it the same as the original screenshot you shared?

Kyle and the support team found a solution for me. They asked me to try the latest update and it worked !! Have not had any problems since. Work with them, send them screenshots, log files and whatever else they need and I am sure they will find a solution for you. They are some of the best support folks out there !
Interlachen

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Yes, the same error message stating that the installer ended prematurely. Happening for Photo AI, Video AI, and Gigapixel. The only way I sometimes have success is to delete the application folders, remove registry keys, restart the computer, then it installs one time before having the same issue again next time an update is available. I learnt this method from other people’s post about this same or similar issues on your support threads. This is a painful workaround.