My uploaded source image files seem to reach the server intact - but some get changed to ***image-***wonder 3.5 etc when I download them. At first I thought it might be a MSoft 260 character limit on pathlength but it’s not cos it happens with very short pathlengths too.
Anybody else seen this and or does it need to be a Support report?
Thanks for reporting this. This is a known issue, and our development team is already working on a fix. Your report has been forwarded to the team for investigation.
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TYVM johnrei
This issue has now been resolved. Thanks again for reporting it and for your patience while our team worked on the fix.
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Sorry, you’re still running into this issue. Please contact us at support@topazlabs.com so we can take a closer look and help investigate the corrupted files.
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Sorry to be slow answering but I have been away and only back home today. The 5 image renames occurred at 09:43 on 04/08/2026 and since then the problem has not reappeared. This evening I have retested in Wonder 3.5 , Bloom 2, Autopilot and Generative-Restore and all run perfectly.
So today I cannot repeat the problem. And I’m really happy with the speed and quality of the results. If the image rename comes up again I will be sure to get in touch but let us hope it has gone for good !
TYVM
Zed1
