Hi there. I’m using v1.3.1.
I’ve noticed that when upscaling SD video to HD, the colur palette changes slightly. Reds change to have an orange hue. But if the image stays at the original resolution, the original palette is retained.
It does the same using Proteus, Nyx and Artemis (haven’t tried it with the other models).
Here are some screenshots for your reference.
Is anyone else having the same issue? If so, how do I resolve it?
Thanks.
Are you seeing the color change just in the app, or with exports as well? The preview viewer in the app can shift colors at times, depending on the original files color profile.
It happens because of automatic conversion from Rec. 601 (SD) to Rec. 709 (HD+). Most likely…
A possibility to keep it or convert it would be preferable choices.
Understood, can you send the logs in so I can share with the devs as well. That way we can confirm the color profile of the source and look into this as a larger situation like SkyDude mentioned. help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Hi Kyle
Thanks for the instructions. I’ve sent the log zip file to the email address as you requested.
Let me know if there’s anything else you need.
