Upgrade licence email

I have just received an email from Topaz to upgrade to the latest version of Denoise Ai at a discounted price and that my current upgrade licence has expired.
I have signed into my Topaz account and it says that my current licence expires 25/09/2021 which would be 1 year from when i purchased it in 2020

My current version of Denoise Ai is 2.4.0
I have just launched the program and it says there is an update available but i have to download the complete online downloader because of recent issues with Big Sur.I am not sure where i stand with upgrading as i cant see why i have paid $49 for a licence which has lasted 5 months

My OS-Big Sur 11.2.1

Any advice will be welcome


Please raise a support request at the main website. This is a user to user forum and we have no idea about your account details.

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