We are aware of this issue and the devs are looking into it.
Some users have seen a resolution by following these steps:
Uninstall current app and remove all files and folders for Topaz Video
Download a clean installer for Topaz Video | 1.5.0 | Win
Run the installer, if it hits a snag, close it all down.
Remove these files if they are found on the system and then relaunch the installer with Admin privileges and choose Repair.
C:\Program Files\Topaz Labs LLC\Topaz Video\neuroserver-install-warning.txt
C:\Program Files\Topaz Labs LLC\Topaz Video\neuroserver-install-status.json
Please update here if you are still getting this error after these steps.
