Topaz video shutt down after getting back full srenn

Topaz Video Bugs and Issues
1

I am a Topaz user for years. I passed from Topaz video AI (version 7) to new Topaz video (version 1).

At first it was good, but since I used Windows 11 each time I try to get back full sceen it shut down. I was back to the original Topaz video AI with no problem back and fort to full screen. Could you help me to be able used Topaz video new generation properly like with Windows 10.

Thank you,

Daniel Aubin

2

Daniel, can you send the logs and your system profile to the support team for review into this issue? help@topazlabs.com

How To Obtain Your System Profile (Windows)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

Hello I am a Topaz product for years. I try to pass from hold topaz video ai to new

4

I did totaly flush Topaz video from computer and stated it over the problem still there. I put it on the task bar (-) and when I get it back full screen it close. That is since I us Windows 11.
Thank you
Daniel Aubin

(attachments)

logsForSupport.zip (2.29 MB)