Will the $149 annual founding customer rate remain locked in for the future as long as I keep the subscription active?
Sorry, I mailed to help@topazlabs.com two weeks ago, but no responses at all, so I posted here. Hopefully someone from the official will see and response to my question. Thank you.
Hi.
This isn’t from someone Official but I can certainly tell you if you have “FOUNDING CUSTOMER” next to your name within your Topaz Account and your Subscriptions says Active in green then, your renewal Subscription will remain the same at the same price.
I know this because, my Subscription has already renewed at the same price
Here’s part of the official email sent out by the Topaz CEO Eric Yang, on Sept 4, 2025
Ignore the fact it says “As long as you maintain 2+ active upgrade licences:” that part of the email is referring to myself as I have Two Active Licenses:
As a founding customer, you can expect the following:
Your perpetual licenses remains yours forever.
As long as you maintain 2+ active upgrade licenses:
You’ll receive Topaz Studio at no additional cost - including 4 new products, unlimited cloud processing for image (non-batch), and video credits.
You get grandfathered local access to the Starlight models (for video) and the new Wonder AI model (for image).
Your prices are locked in as long as your plan remains active.
By keeping your existing upgrade licenses, you get more features for 50-70% less than new customers after Sept 16, 2025.
Hope this helps
Hi AND-E,
Thank you so much for the detailed reply and for sharing that excerpt from the CEO’s email! It’s very reassuring to hear that your subscription has already successfully renewed at that same locked-in rate.
I do see the “Founding Customer” status in my account, so that gives me a bit more peace of mind. However, since I haven’t heard back from the help desk yet, I’m still hoping someone from the official Topaz team can chime in here just to provide a final confirmation for my specific account.
I really appreciate you taking the time to help a fellow user out!
Hello,
I couldn’t find a ticket with your email in our system. I am not sure why it didn’t reach us.
I can officially let you know that you have the founder badge, and that the price is locked at 149$ for as long as you keep the subscription 
Hi Alexandre,
Thank you very much for the official confirmation. I truly appreciate you taking the time to provide such clarity; it gives me a great deal of peace of mind.
It is a pleasure to be a part of the founding customer community, and I am very grateful for your help and the team’s support!
