Good luck convincing them. We tried.
2 Likes
@ida.topazlabs as you will see, a lot of people donāt like this version 3. you just have to keep updating the following version 2x like a 2.6.5. I completely agree with them this version 3 is a total regression, letās all tell the VEAI team that it continues to update version 2x
8 Likes
As beta testers, we pointed all this stuff out for months. Itās embarrassing to see that this is what has been released as an actual product people will be paying for. Itās an obvious money grab.
7 Likes
Here is the answer from Developer,
1 Like
Is it possible to have installed v2.6.4 and v3.0.0 at the same time on the same machine? And if so, will the same license work for both versions? I would like to give v3 a try but given the good amount of bugs reported in this thread, I would like to keep the old version in parallel.
I have to stay with the old version 2.6.4. Everything in the new version is slower and worse. To me it looks like the programmer of the old version is gone and took the source code with him. Therefore all new and unfortunately worse. Whatever the cause. For me, the new version is an extreme disappointment because Iāve been looking forward to it for so long. It was always said: much faster, adapted to RTX cards, etc. None of this is true 
6 Likes
Clicking anywhere in the preferences window other than directly on a button or field pops up an unwanted āfile openā dialogue. Incredibly annoying.
4 Likes
As an addendum to last issue post, it wonāt preview either. Fails instantly:
2022-10-20 16-16-19 Thread: 57168 Debug passProcDone 0 5 5 1 0
2022-10-20 16-16-19 Thread: 57168 Info Removing video "" 4
2022-10-20 16-16-19 Thread: 57168 Info Close and delete path ""
2022-10-20 16-16-19 Thread: 57168 Debug 8
2022-10-20 16-16-19 Thread: 57168 Debug 9
2022-10-20 16-16-19 Thread: 57168 Debug Updating video info {"sar":1,"framerate":25,"startNumber":1,"frames":50,"progress":0,"status":0,"frame":0,"procStatus":{"status":0,"eta":0,"fps":0,"message":"","pass":1,"error":"Reading option 'C:/Users/Vaengence/AppData/Local/Temp/882222358/previews/V3 test_287289749_alq13/%06d.png' ... matched as output url.\nFinished splitting the commandline.\nParsing a group of options: global .\nApplying option hide_banner (do not show program banner) with argument 1.\nApplying option nostdin (enable or disable interaction on standard input) with argument 0.\nApplying option y (overwrite output files) with argument 1.\nApplying option loglevel (set logging level) with argument debug.\nApplying option nostats (print progress report during encoding) with argument 0.\nApplying option vsync (set video sync method globally; deprecated, use -fps_mode) with argument 0.\n-vsync is deprecated. Use -fps_mode\nPassing a number to -vsync is deprecated, use a string argument as described in the manual.\nApplying option filter_complex (create a complex filtergraph) with argument veai_up=model=alq-13:scale=0:w=1440:h=1080:device=0:vram=1:instances=1,noise=c0s=6:allf=t:all_seed=0,scale=w=1440:h=1080:flags=lanczos:threads=0.\nSuccessfully parsed a group of options.\nParsing a group of options: input url D:/Video/Voyager/V3 test/tiff%d.tiff.\nApplying option t (record or transcode \"duration\" seconds of audio/video) with argument 2.\nApplying option ss (set the start time offset) with argument 73.12.\nSuccessfully parsed a group of options.\nOpening an input file: D:/Video/Voyager/V3 test/tiff%d.tiff.\nCould find no file with path 'D:/Video/Voyager/V3 test/tiff%d.tiff' and index in the range 0-4\nD:/Video/Voyager/V3 test/tiff%d.tiff: No such file or directory","progress":0,"frame":0,"priority":3,"requestPos":2,"processorIndex":-1}}
2022-10-20 16-16-19 Thread: 49516 Debug Open Called for file "C:/Users/Vaengence/AppData/Local/Temp/882222358/previews/V3 test_287289749_alq13/%06d.png" 1
2022-10-20 16-16-19 Thread: 57168 Info EXITED: 5 1 0
2022-10-20 16-16-19 Thread: 49516 Critical Unable to open file "C:/Users/Vaengence/AppData/Local/Temp/882222358/previews/V3 test_287289749_alq13/%06d.png"
2022-10-20 16-16-19 Thread: 49516 Critical Unable to open file at "C:/Users/Vaengence/AppData/Local/Temp/882222358/previews/V3 test_287289749_alq13/%06d.png"
2022-10-20 16-16-19 Thread: 57168 Info input video opened: "" QMap(("audio", QVariant(uint, 0))("colorPrimaries", QVariant(int, 2))("colorRange", QVariant(int, 0))("colorSpace", QVariant(int, 2))("colorTrc", QVariant(int, 2))("duration", QVariant(qlonglong, 120000))("fps", QVariant(double, 25))("framerate", QVariant(double, 25))("height", QVariant(int, 540))("isImageSequence", QVariant(bool, true))("length", QVariant(qlonglong, 3000))("path", QVariant(QString, "D:/Video/Voyager/V3 test/tiff%d.tiff"))("pixelFormat", QVariant(QString, "rgb24"))("resolution", QVariant(QSize, QSize(720, 540)))("sar", QVariant(double, 1))("size", QVariant(QSize, QSize(720, 540)))("start", QVariant(qlonglong, 0))("startNumber", QVariant(qlonglong, 13300))("startOffset", QVariant(qlonglong, 0))("step", QVariant(qlonglong, 1))("subtitle", QVariant(uint, 0))("timebase", QVariant(double, 0.04))("timestep", QVariant(double, 40))("video", QVariant(uint, 1))("width", QVariant(int, 720)))
2022-10-20 16-16-19 Thread: 57168 Warning input video opened FAILED: ""
2022-10-20 16-16-19 Thread: 57168 Info ~TProcess(): destroyed
2022-10-20 16-16-19 Thread: 57168 Warning input video opened FAILED: ""
2022-10-20 16-16-19 Thread: 57168 Warning qrc:/videoplayer/TPreviewPane.qml:213:21: Unable to assign [undefined] to double
In theory yes, by specifying custom install, model, and temp folders. In reality, not knowing what theyāve hard coded into the software, thereās no way to really know. Weāve seen betas conflict with releases when they āshouldnātā, and preferences ignored because of hard coding (seems to be fixed).
Thank you for your reply. So in theory it should be possible. But what about the license aspect? The software connects to the Topaz servers with login data. Wonāt this cause problems?
Some bugs I have found in 3,0ā¦ Running windows 10
- Preview not working
- Export to MP4 with H264 creates video files that hyas just first frame playable.
Your license is good for any version of the same product. Regardless of the name change, itās the same product you boughtā¦at least it better be.
the veai team says they listen to us but in the end they donāt take anything back from what we tell them, the proof is there on this version 3. nothing has been retained on our side on their side. many people want to stay on the 2x version because it was more stable and faster, but the veai team donāt even consider that. they do what they want, thatās all. and behind us we pay for a bad product that is not stable and bad. shame. people ask to continue the 2x version but the team doesnāt give a damn, proof that they are not listening to us. we tell them that the 2x is better, stable, that we must continue to update our muses, add other options, but nothing happens in the end. itās disappointing that the team doesnāt really listen to their customers, beta testers.
2 Likes
The export container is frozen in mov. I cannot select export to mp4 with AI v3.00
If I paid for the older āVideo Enhance AIā software last year, should I be paying for this new version of āVideo AIā?
So far, Iāve lost Video Enhance AI which worked really well (as was asked to uninstall it during Video AI install) and it runs terrible and has cost me $99 too?
Now Iāve paid twice and have nothing that works really as canāt find an old download of Video Enhance AI.
After a bit of testing, it is impressive the team has managed to make a worse product in almost every aspect. Bravo. Will be sticking to 2.6.4
2 Likes
I donāt know if this problem was there before or not, but when I copy settings using either Interlaced or Interlaced Progressive with Dehalo it defaults back to the regular DV setting after using Paste. I then have to change to Dehalo.
Is there any way to give us settings that we can save under any old name like we used to?
Thanks for the links 
They wont go back to 2x so there is no point in complaining about that.
if many complain for v3, of course they will go back to v2. And why tell it just to me? itās not just me complaining about the new version.
2 Likes
