Topaz Video AI Shows Watermark Despite Active Subscription

Topaz Video Bugs and Issues
1

I am experiencing an issue where exported videos still contain a watermark even though I have an active subscription for Topaz Video AI.

I have already tried the following steps:
• Logged out and logged back in multiple times
• Reinstalled the software completely (including clearing all related folders)
• Verified that I am using the correct account with an active license
• Checked that the license appears as active in the account page
• Tested multiple exports (not preview)

However, the watermark still appears in all exported videos.

Please assist in resolving this issue.

2

Hi.

I don’t work for Topaz however, I believe you have mistakenly Downloaded and Installed Topaz Video AI which is the wrong Application here’s the for the version you need Topaz Video 1.3.1 for both Windows and Mac

Topaz Video 1.3.1 Downloads

I hope this is the solution you’re looking for

3

@farawaychannel.far If @AND-E’s suggestion does not work, please send us your app’s logs at help@topazlabs.com with the link to this forum post so we can take a deeper look :smiley:

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