Topaz Video AI Logs Me Out Every Dang Day Like I’m a Criminal on My Own PC


What is the point of owning software if it’s a massive pain in the butt every single time I open it?

Years ago, I bought the legacy version of Topaz Video AI. It lives on one PC. No VPN. No shady activity. Just me and my desktop. Yet every single time I launch it, it hits me with the login screen. EVERY. SINGLE. TIME. And without fail, it logs me out again after a day or two like clockwork.

Holy moly, you guys… this isn’t my bank account. I paid for this thing. It shouldn’t treat me like a suspected pirate on my own computer. Literally zero other programs I own do this obnoxious logout dance. Just you.

This is ridiculous levels of annoyance. I’m not “upset,” I’m just sitting here wondering why the heck my paid software feels the need to hit me with login prompts on the regular.

Stuff like this chips away at your soul one forced re-login at a time. Please fix it.

It sounds like the app is not able to store the authentication token correctly, as you should only have to log back in once every 30-90 days when using the app on the same system after logging in. Do you have a registry cleaning app running on this system that could clear that when the app is closed?

Can you send the logs to the support team at help@topazlabs.com and we can take a look at what might be going on here?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.