Topazu Video 1.7.1 When importing more than 46 valid videos, only the first 46 files are accepted. Every remaining file is reported as unsupported. The result depends only on file position, not on the files themselves. Any of the rejected files imports successfully when placed among the first 46.
Can you send the logs?
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Hi 
I’ve installed the Topaz Video on two computers (Topaz allow it).
The first one is Asus PN53, AMD Ryzen 7 7735HS with Radeon Graphics, RAM 64 Gb. Topaz video on this PC open without any issue 269 files.
The second one is build PC, AMD Ryzen 9 5950X, Nvidia RTX5080. If you try open those 269 files, always only first 46 files are opened, and then it reports, that other files are nor valid files. It does not depend on files, when you open for example files from the 47th, then they you get the same – file 30 to 76 are opened, and other are reported as not valid files.
Have to say, I’ve uninstalled Topaz Video using Rev uninstaller, cleaned the rests and installed the SW from scratch again.
The same result.
Another issue is, when I open a file created in Aiarty Video, it reports a color space error, although the header is correct and the preferences are set to automatic, interesting is, it can be played after opening, but not processed..
The same file open with the first computer is processed OK (but unbelievable slow).
Where can be the reason?
I’ve added the logs, one after the opening only 46 files, the second one from the trying process the above-named file from Aiarty Video.
Best regards Roman Strapina
(attachments)
logsForSupport_color_space_error.zip (211 KB)
logsForSupport_count_files.zip (75.6 KB)
