Hi, Kyle! So, interestingly enough, the last time I opened it, the error was not there. It did show up immediately after the latest update, but now it’s not. I’ll have to keep monitoring this. Thanks.
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When I have time, I’ll recreate the error using a video file that’s not labeled and send a report. But it’s ridiculous that there have been four updates since version 1.0.4, and all of them crash during rendering. I designed my rig for the sole purpose of using Topaz Video Ai. So it’s incredibly frustraiting I can’t use the new features I’ve been waiting to try.
Looking into this, while we do this can you uninstall the current installation and then download a clean installer and see if that works better? Could have been a corrupt installer or an issue with the download.
Depending on the hardware you are running and the models being used, with higher resolution files this could be a similar case to what we have seen with other users who run over clocking systems, or have XMP/EXPO settings enabled on some CPU’s which can be tripped and cause crashes and reboots. Cant say for certain without looking at the logs and system profile for more information to help diagnose though.
I’ve downloaded thrice (albeit during a time frame of about only 15 mins or so) - always the same.
The PKG installer worked.
I will try again later.
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Thank you as always.
I’ve been using it since the beginning, but this is my first comment.
1.2.0 works fine, but the app won’t launch in 1.2.1.
I tried reinstalling 1.2.1, but it still wouldn’t launch, so I installed 1.2.0 and it started up.
