So you only have Photo AI? I also have one product, (Video AI) and I wasn’t offered the option of signing up for everything at $163. I just received an e-mail telling me I only have access Topaz Video. First communication I had received regarding the whole debacle.
Hi
It’s probably not to late just have a word with Topaz Support I’m sure you’ll be able to help, after all what have you got to loose
Here’s the link to contact Topaz Support directly
Topaz Support
help@topazlabs.com
Hope this helps
Dakota has said that you won’t be billed until the expiry of whichever of your apps expires last, so I think that’s a yes.
1 Like
Same, the Oct 3rd email was the first I’d even heard of the change. Photo AI was my only active subscription at the time, though I’d had Topaz Video AI previously.
Any way to extend deadline? I only found out about this change via Reddit and could honestly only work with the perpetual license pricing even with the older models. The new rates at their current level of development? Flat out no.
Contact Topaz Support they may be able to help here’s the link to contact Topaz Support directly
Topaz Support
help@topazlabs.com
Hope this helps
1 Like
Just sent one!
1 Like
May not get a reply today probably Monday now
So the account page finally says that I have the studio subscription now instead of “in progress”, but I am still unable to use Starlight in the Topaz Video app.
I just tried to log out and back in just in case it doesn’t sync the account after the studio transition completes and that does seem to be the case, it is working now…
1 Like
I think that some feedback here may be worthwhile.
I feel that this has been poorly communicated, simply due to the fact that myself and others in my local community have only just realised that we have been automatically migrated to the subscription plan without our knowing consent. This has damaged trust.
I do not agree with the concept of renting software. I must therefore inform you that my custom has been lost. Speaking to others in my local community, you may have lost more business than just my own.
I wish you luck as I migrate my business to your competitors.
4 Likes
Amendment, to previous reply Topaz will be taking payment in full if you login to your Topaz account the date of your next full payment is listed here
Here’s the link to your account status
Account Status
Hope this helps
As an enthusiast of many technologies and hobbies I cannot afford perpetual licenses of everything I occasionally do. Thus I will never purchase any product that does not have perpetual licenses so I guess this is goodbye forever.
5 Likes
Goodbye. The Subscription model may be very lucrative for the owners of products, but it is NOT for people who are on a fixed income. Hence my departure…
1 Like
Closing this thread as the transition is now completed.
- You can see/access/download your Topaz Apps in your Accounts page: https://app.topazlabs.com/apps
- You can see your active renewals in your Subscriptions page
You can write to support@topazlabs.com with any questions or issues you may have and we can check your account!
1 Like
