Topaz Studio keeps shutting down

So a friend of mine has a free download of Topaz Studio and each time she tries uploading or opening a photo to work on the program shuts down. What is causing this to happen. She has a windows 10 and the download worked fine to install but once you open the program and open a photo file it shuts down with no warning or error message. Any thoughts?

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Please get your friend to raise a support request at the Topaz Labs website as it is concerning them.

Do you have a link to the location to put in a request?

https://help.topazlabs.com/hc/en-us

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Is it for the original Topaz Studio or Topaz Studio 2?