Do you have a bug tracking system (that at least beta users also have access to)? Like Jira/DevOps/…,
where there are assigned priorities, developers, attachments, etc?
I find the forums here to be unsatisfactory in terms of bug reporting and following up.
Plus there’s at least four ways to report bugs right now:
- A new post in the forum bug and issues
- A reply to a release post of a new version
- Using the feedback form on your website
- Sending Topaz Labs an E-Mail (when reported this way, no-one else in the forums knows that such a bug was reported at all)
Without a global bug tool which is accessible to all (or at least beta testers) we, the reporters or bugs, have no idea of the status of the bug. Is it being worked on or not; how high is it prioritized, in which version is it being fixed, when shall we test it again, who is working on it, and so on.
If I were you I’d shift bug reporting singularly to a bug tracker (Jira, etc.). I’m sure you’re using something like that internally, anyhow. And then allow the users when uploading attachments there to choose, whether the upload is private (for Topaz Labs only) or public.
