Topaz Photo AI Seats

Hi,

I have just installedTopaz Photo AI v0.7 on my laptop, having already installed it on my main PC. I am now being told that I have to either reassign the software from my PC to the laptop or “buy more seats”. Yet, it is clear from the overall Topaz website that the software can be installed on as many computers as needed.
I have the full image bundle set up valid till August 2023.
Can someone please explain this situation to me? Is it possible to have Photo AI on two computers? I would not be using them both at the same time at all.
Thanks,
Brian

1 Like

I have similar problem.

My account shows that I have two seats, and I don’t have a clue as to what that means as I only have one computer. Did you get an answer to your question?

For some reason the prerelease beta version of Photo AI (which is what brianconnolly is asking about, given the date of his post) could only be installed on one device per qualified account. A qualified account was defined as a user with current licenses of all three apps: Sharpen AI, Denoise AI, and Gigapixel AI.

When Photo AI was officially released and installed, users who held current licenses to all three apps, or who bought a license to Photo AI outright without owning the other three apps “got two seats,” meaning they can install Photo AI on up to two different devices, on two Mac computers, or on two Windows computers, or one on a Mac and one on a Windows PC.

To clarify, when I raised this, the situation was that Photo AI could be installed on more than one device but could only be active on one at a time. I’d have to sign out of the software on my PC in order to use on my Laptop.