Hi everyone,
I’m running into an issue with the web version of Gigapixel (in the browser), not the desktop app. I want to be clear about that up front, since most threads here seem to be about the desktop application.
What’s happening: the tool goes through the whole process and appears to upscale my image, and it consumes credits as normal — but when I download the result, the file I get back is identical to the one I uploaded. No enlargement, nothing applied. It’s just the original image again.
This started happening on June 10. Before that it had been working perfectly.
I contacted Topaz support and they refunded the credits. Their reply was that the issue was caused by “browser compression” and that they would fix it as soon as possible — but I haven’t seen any public confirmation that it’s actually been resolved.
So I’m posting here to ask:
- Has anyone else experienced this same problem in the web/browser version?
- Does anyone know whether this “browser compression” bug has already been fixed?
- If you’ve found a workaround (different browser, export settings, etc.), I’d really appreciate hearing it.
For reference, my symptom is similar to some desktop reports where the export is just a plain resize with no enhancement — but in my case it’s strictly the web version.
Thanks in advance for any info!
