After the latest update 8.3, the program closes by itself when loading images and does not work.
It happens when I import any image, regardless of the format or size.
I have Windows 11 Pro, and it was working correctly until the update.
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Hi Ricardo,
Is this happening when you import a large batch of images? It may be related to the size of the files or it could be something else but I’d like to see what you’re seeing.
Can you share a short video of what is happening. How to take a screen and video capture on Mac and Windows
I’m experiencing the same problem. This is happening with all photos, including very small photos. The software has become unusable.
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I’m sharing a video of what happens after the update.
I already reinstalled the app and downloaded the installer from the website, which installs version 8.2, and it works correctly. However, after installing the update, it stops working.
I clarify that everything is up to date, including Windows.
I have already restarted the system, reinstalled, and tried repairing the installation from Windows, but it still doesn’t work.
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Same here, after update it crashes when I open an image, any image.
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Yes. I just updated before importing the image I was working on, and now the program does not work as described above in previous posts. D.
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A solution: If you need the program, download the installer from the website (version 8.2.2) and reinstall it. (Just make sure not to update until the issue is fixed.)
Exactly same problem here… Windows 11 Home 64GB RAM, NVIDIA RTX4070. Nothing works anymore.
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I’m trying the support instructions with the tool they gave me to see if it fixes the problem.
YES, I also have 64GB RAM
RTX 4060 Ti
Windows 11 Pro (updated)
iCore 7, etc.
installing update 8.3
cross your fingers
What they recommended I do didn’t work.
I still have the same problem.
What they recommended I do didn’t work.
I still have the same problem.
The program does not work after updating
And I see in the forum that there are several with the same problem. They should check that update. Something went wrong.
https://drive.google.com/open?id=1PEW_gW1D3Na4juusMa4noA9CZ9Cq-MtI&usp=drive_fs
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Hi there, I too am now having this problem. I’ve done all the above, + re-downloaded from the website. I have a MacBook Pro, only a few months old.
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Note: I have clients waiting on photos 
Well, then for the time being you should simply revert to the working older version you had before.
You can download those previous versions in the respective thread here:
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not only does 8.3 crash but also made word crash at launch
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It’s nice to see I’m not alone, but it’s too bad the program isn’t working. We’re waiting for a fix.
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I have exactly the same issue with my recent update to 8.3.0
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The solution, according to Topaz, is to reinstall version 8.2.2. Download the installer from the Topaz website.
AND YOU SHOULD NOT UPDATE.
For Windows users, reinstalling may not work (it happened to me), but reinstalling or repairing the installation will work without any problems.
We must wait for the update to be fixed so that it is functional (8.3) before we can install it again.
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