“Topaz Gigapixel AI.app” is damaged and can’t be opened. You should move it to the Trash

Topaz Gigapixel AI Bugs and Issues
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iMac M3, MacOS 15.1
Photo AI version 3.3.1

Install successful with no errors.

The error I get (see subject line) is when I try to launch it.

Help.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

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I have the same issue but with Photo AI app. I’m on a M4 Macbook Pro and OS 15.1

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Same here.
Photo AI version 3.3.1
M4 Mac Mini macOS Sequoia Version 15.1 (24B2082)

Transferred to new Mac and got the same ‘damaged’ error on lauch.
Deleted Photo AI, downloaded Photo AI 15.1 from topaz servers again, re-installed, and launched with same issue (again)

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My issue was resolved after I did this: deleted the app, restarted the Mac, Downloaded the app again and the issue went away. It

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@kin.hui @blaine-7793

This problem is occurring due to an error during the installation process. Please follow the instructions below to fix this issue you are reporting:

  1. Download an installer for Topaz Photo AI from your “My Products” page.
  2. Run the Photo AI installer.
  3. When you see the error appear, please ignore it and keep Topaz Photo AI.
  4. Go to your Mac System Settings > Privacy & Security tab and scroll down to the security section | Loom Video Example: Privacy & Security Settings
  5. You will see a section that says Topaz Photo AI is damaged; click the option to trust it.
  6. Run Photo AI and the application should work this time.

Note: This process will work for Gigapixel as well :slight_smile: @david.bush-6194

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Tried this without success

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Tried this also without luck

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installed successfully. Got the same message " “Topaz Gigapixel AI.app” is damaged and can’t be opened. You should move it to the Trash." I have deleted Topaz, restarted Mac, updated OS, restarted, installed Gigapixel 8.01. I have jumped down to the system settings > privacy and Security and clicked to open regardless of security – still nothing.

3.4 GHz Guad-Core Intel Core i5
Radeon Pro 570 4 GB
40 GB 2400 MHz DDR4
Ventura 13.7.2

Please, can anyone help me??

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