I had some bad focused 5.7K open gate video from a panasonic gh6 and trying to use the restore sharpness but gives me an error on the resolution…so your algorithms don’t seem to support open gate. Would be great if it supported whatever resolution you fed it…
Can you pull the logs from the app and send in to the team for review? help@topazlabs.com
If the export codec setting is still set to default H264, you will need to change that to H265 to handle that resolution size.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
