I liked the software but subscription only means I’m on to find other software. Thanks for a few years though.
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Yep; I’m out, too.
Somehow I missed that Topaz was going to a subscription model. I recently came to look to update and discovered the subscription. I’ve had several Topaz products over the years – I think I’ve been a customer for a decade. my last upgrade to GigapixelAI cost about $50. And I could use it forever. Now, apparently, it costs $156 per year and I lose it if I don’t continue paying for the following year. For the amount I use it, it is just not worth it anymore. My last PhotoAI cost $98 once. It now costs $206 every year.
Sorry, I will not be going to a subscription model. My term as a happy and satisfied customer comes to an end. I will be going to competitive products from other companies – and there are very competitive alternatives. I am very disappointed. From going through the forum posts, it appears that I am not alone. Hopefully, the strategy of extracting more from a smaller number of customers works out for you.
Hi.
Alternatively you could Climb Down from that Pedestal and politely ask the good people at Topaz Support because, they really are good people if there’s anything they can do to help you.
Here’s the link to contact Topaz Support directly
Topaz Support
Hope this helps
Awesome. Why don’t you publicly insult someone you don’t know? Jeez. So much for civility.
You also completely missed the point.
There is no “pedestal” implied by anything I wrote. I was expressing my disappointment over the company’s change in policy. Do I not have that right? Do I not have the right to inform the company that I can no longer be a customer after a decade because of this change? Shouldn’t the company know?
If Topaz was open to customers continuing the old policy with existing customers, they would have offered that. They would have sent an email announcing the policy and advising people who wanted to update before the change to do so. But they didn’t.
I came to buy the current updates to the 2 apps I use, only to find but that is no longer possible after purchasing one of the apps for a decade. No “pedestal” 
, just disappointment. I have always liked the company and appreciated their products, but apparently they have decided that they no longer want people like me as customers anymore.
I would recommend that you review your responses to people you do not know before you publicly and inappropriately insult them.
I’m sorry you feel that way I was merely implying instead of going overboard why don’t you contact Topaz Support and asking if they can help you as you have previously owned the Software no more no less than that.
So, I am asking you again it doesn’t hurt to have a chat because, and I repeat the good people at Topaz Support have shown time and time again by bending over backwards and making every effort possible to help people out who have been like yourself a loyal plus valued customer.
But No, instead you decided to spend your time and have a rant at me not because, you read my reply and realised I was trying to offer you an avenue to take and seek help but, because you thought I was being rude and if you believed that then I apologise.
So, let’s put our differences aside and once again I implore you to contact Topaz Support with the link I posted in my previous reply and simply ask if there’s anything they can do to help.
At the end of the day, what have you got to loose.
