I did verify that I exceed all requirements. I even sent in the system diagnostic file that was suggested. I am running the latest version of Win 10 and updated my GPU drivers from the Nvidia site. Topaz has all of my symptoms and system info.
A partial copy of my correspondence:
My request has been pending for 5 days because no Customer Happiness Specialist has responded to me about a fix.
So I now tried to open Studio and was told that an update was available and I installed it (ver. 1.3.3). I called Studio from PSCC and after telling me that it was opening, it never did. I called Studio from a “tiff” file and it opened in the icon on the task bar, but not the main screen. By right-clicking on that miniature picture in the task bar and picking “maximize” from the popup menu, the app opened full screen. I resized it slightly and worked on the “tiff” and then closed the app. I called it up again from another “tiff” file and all I got in the icon miniature on the task bar was “Topaz Studio (not responding)”. I deleted the app from my computer, rebooted my computer, downloaded a fresh copy of 1.3.3 and installed it. Now when I select the desktop “shortcut” all I get is the icon miniature on the task bar with “Topaz Studio (not responding)”. The program will not open. That’s the same response if I call Studio directly from a “tiff” file.
HOWEVER, the good news is that Studio now works properly when called from PSCC (Filters->Topaz->Topaz Studio). Unfortunately, I can also pick any one of my Topaz apps directly as well and Studio serves no purpose. It should eliminate the need for PS … I thought.
Sent from Mail for Windows 10
From: Topaz Studio
Sent: Monday, October 2, 2017 11:02 AM
Subject: [Topaz Labs] Pending: Topaz Studio
Please type your reply above this line only.
Hi! This is just to remind you that your request (#126036) has been pending for more than 5 days and that we’re still here to help. We’ll automatically mark your issue as “solved” in 2 more days, but feel free to reply to this email at any time to reopen the issue.
Rose Bohre (Topaz Studio)
Sep 27, 9:34 AM CDT
Thank you for contacting Topaz Labs!
We are currently working on fixing this issue. Please be on the lookout for future updates and bug fixes.
Customer Happiness Specialist
M-F: 8:30am-5:30pm CST
Thank you for trying Topaz Studio!"
I called Topaz Studio from a “tiff” photo file in Nikon View NX2. It is set up to open the file in any designated program (I used Topaz Studio.exe). I also called Topaz Studio from the desktop icon that it installed. In both cases the program opens (as shown in “Task Manager”) but stalls out (with the “Not Responding” message), and never gets past a blank white screen. I just tried calling the program from the “Start” menu with the same result. As I said above, it will run properly from PSCC 2017 on the open “Tiff” file. Also, FWIW, Topaz Studio is on the local C-drive and all photo files are on an external G-drive. Any ideas are welcome.