Just in case it hasn’t been spotted on the FB page, exporting a TIFF causes Studio 2 to close.
I’m not seeing that here Paul. I’m able to export both TIF and TIFF, 8 bit LZW, ZIP and no compression without any problems. My test images were 4912 x 3264 px
What are the pixel size of the images you are exporting?
My system is Windows 10 Pro, i7 CPU, 16GB Ram, GTX1050Ti 4GB Graphics.
I am seeing exactly the same here and there is a totally missing “File” menu (macOS version)!
I don’t want to keep loading Topaz 2 every time I want to edit a new photo!
On a Windows 10 system the File menu is there when Studio 2 is used free standing, but not when it is used as a plug in from a host editor.
TIFF, 8 bit LZW, 1536x2048.
Does it every time.
Obviously something very different in our setups.
Paul. raise a support request please with details of the input file, Filters/Looks applied and the Save as settings. You can also use the Windows Event Viewer to have the actual error details.
Will do. Where do I find the Windows Event Viewer, and what do I do with it?
- Type Event in the windows search box.
- Select “event Viewer” App
- Then click Windows Logs
- Then Select Applications
- Scroll through until you find an event for Topaz Studio 2
- Highlight that, and select all in the Event Dialog, Copy and Paste where you want it to go.
Did you get any feedback for the ticket, @PaulM ?
The same is happening here with the latest Studio 2.0.4: Export as TIF or TIFF (no matter which compression method or uncompressed), Studio just closes.
TIF file is written to disk with 0 byte size, whereas TIFF files get written with 8 bytes.
Exporting JPG works, though.
PS: It doesn’t matter which filter or preset is applied, it happens also when just opening an image and then hit the export button.
Yes, they said it was a metadata issue and I think 2.0.2 fixed it a couple of days ago. I tested it out and it worked OK, but haven’t tried any since.
Just tried the original problem file again - working fine, sorry.