All this app is doing now is getting stuck at the first 1.1GB of Starlight HQ and Sharp, wtf. It should NOT be that hard to just download the f***ing thing, not asking much here…
Sorry to hear you are having issues with downloading the models, to assist can you send the logs to the support team at help@topazlabs.com?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Common issues with downloading getting stalled or stuck tend to be anti-virus, VPN and firewall settings blocking the data packets from downloading or the connection to the server. If you can send the logs, we can have the devs take a look to see what might be happening here.
