rendering is stuck between downloading model aion and loading model. goes in-between itself while stuck on estimating. ive reinstalled and repaired with the same issue appearing.
nvidia 5070/ ryzen 5700x / 36gb ddr4 / 2tb ssd nvme
my laptop runs with no issue with no need to download anything
Can you send a screenshot and the logs from the app to the support team for investigation?
help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Open the Preferences Panel and change the following settings as the logs you shared show some memory errors occurring.
File>Preferences>Processing
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Ensure that your GPU is selected for the AI Processor
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Set the max memory to 80%
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Set max processes to 1
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Save the settings and close the panel.
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Re-run your clip through the process that you were trying.