Starlight Precise will Error on some Videos then fully process on Others

Topaz Video Bugs and Issues
1

I just uploaded the latest Starlight Precise from Topaz and it does take more time to process than Starlight Mini. But this is acceptable, as the results are better, especially with older and more blurry videos.

However, after spending 8-10 hours to process a 6-minute video, suddenly an error is received and then Topaz starts to process the next video I have in the system. It’s weird because one video will fully process, but the next will error.

I seldom received errors with Starlight Mini, but again, I really want Precise to work as the results are much better. IF you can fix these bugs, you will have a real winner!

Thank you,

2

Can you pull the logs from the app and send to the support team at help@topazlabs.com for investigation into what is going on?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.