Hi. So, I sucessfully render 4 videos of 10min each, and now the Starlight Precise model don’t render anything. I’ve tried delete the project and open a new one, restart my macstudio, reinstall Topaz Video, everything.
Any ideas?
My system: Macstudio M4 Max 128GB RAM 1TB (200GB free space) Tahoe 26.5.2
Can you pull the logs and send to the support team at help@topazlabs.com for investigation?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Need to see what is going on inside the app and if it is hung up on a certain process or task.
Hi Kyle, sure! Thank you very much, I’ll send the logs.
