Slow since latest update installed

Topaz Photo AI General
1

Updated to latest version today (MAC with Sonoma)

Was working perfectly prior to update but very slow to load images, delays in showing uploaded image and application appears to be freezing - all options very slow to show a response

Have discovered that for example once hitting save image, the application appears to do nothing until I swipe the cursor outside the Photo AI screen, at which point it appears to jump to the next stage.

Have tried re-starting laptop but not change in performance of Photo AI

Used as a standalone rather than plug in (I use Affinity Photo but V1)

2

Let’s try updating you to the most recent version, v2.4.2, to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page