Sharpen AI 'Processing Error"

Topaz Products Product Technical Support
1

I have downloaded a trial copy of Sharpen AI and when trying to process an image either as a standalone or as a plugin to Lightroom CC and Photoshop I get a lot of “Processing Error” messages and very few images get processed to completion. Any suggestions? Below is a list of my computer details.

Thanks,

Paul R. Christensen.

Windows 10
Device name DESKTOP-S40U8VN
Processor Intel(R) Core™ i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 4C86AB06-A68D-4C0D-B47A-07850DEA0BAF
Product ID 00325-96645-24996-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

NVIDIA GeForce MX250 Graphics card

2

I have exactly the same problem. My graphics card is NVIDIA GTX 760 with 2GB, i5-3450 with 24mb RAM. SDI says all drivers are up to date. I do not understand how to select a “different AI process”. Help please as I cannot purchase the product unless this issue can be resolved. TIA,

3

I’ve found a bypass which is to switch the AI Processor in Topaz AI\Edit\Preferences to CPU - but it’s slow!