I have the latest 2.0.5 version of Sharpen AI on my iMac (macOS latest version). I am using it as a plugin in Photoshop CC (latest version).
Well, when I run Sharpen AI as a plugin, it shows 1% processing then jumps quickly to 100%, and when all’s done there is NO CHANGE in the file. In other words, no sharpening is done.
I have tried deleting and re-installing the app, rebooting the computer, hitting Reset in Advanced Preferences.
Any ideas on what’s going on?
PS: Where exactly are the Topaz plugins stored? Topaz has made a mess of this over the years, changing directories all over the place.
Same here! On my iMac even with Super Zoom I can’t hardly see any change!
Yes they changed the directory without any notice to “Topaz Labs LCC” in your application folder.
Indeed very stupid. And the updates keep coming every day!?
Thank you for confirming the issue. That means the problem is not limited to me and my hardware/software setup.
I have also opened a ticket with Support.
I finally got it to work.
Use the uninstall script from the Sharpen AI directory and uninstall the program.
Download the online installer and re-install the program.
Note: The first time I deleted the program files and re-installed. That did not work. You have to use the uninstall script.
Clearly, it was an installer issue (at least in my case).