Sharpen AI (new install) crashes as soon as I select with brush

#1

I have just done my first Topaz install on a Windows 11 machine:

Application & Version: Topaz Sharpen AI Version 3.3.2
Operating System: Windows 10 Version 2009
Graphics Hardware: NVIDIA GeForce RTX 3070/PCIe/SSE2
OpenGL Driver: 3.3.0 NVIDIA 472.47
CPU RAM: 65450 MB
Video RAM: 8192 MB
Preview Limit: 8000 Pixels

(NOTE - yes it is Windows 11, even though Topax seems to think it is Windows 10)

Each time I open an image (just doing a simple drag from File Explorer here) and do the following:

  • Select>Custom>Refine
  • Modify>Clear
  • Add

The application closes with no error messages at all. Am I doing something obviously wrong, or do I have an issue with the software? I split the install across an SSD and Hard DRive. I’m hoping that isn’t causing any issues.

All help/pointers would be appreciated. I’ve raised a ticket with the support desk.

#2

Oh dear, AI DeNoise is also unexpectedly quitting. So I suspect a general incompatibility issue. But how to track it down? 🤷🏼

#3

Same issue. I use it as an external editor on LRC and it crashes with the brush tool when adding for subtracting to a mask. even if I don’t mask, when I save the edit, Sharpen AI doesn’t update the file and what is passed to lightroom is an unedited (not sharpened) tiff image.
I’m also on Windows 11.

#4

Tech Support have been in touch. There is a known bug (obviously not known to me) with the edge detection on the brush, which is a feature I was using. Fingers crossed this is the issue and that it gets fixed.

I love software which has a feature enabled that the developers know is broken! Fills you with confidence.

#5

thanks for the update