Thank you for going through this, and I’m sorry to hear it did not work.
I had a look at the log file you provided where perhaps someone from Topaz should have a look, but here is an excerpt:
[2024-12-03 16:18:35.055, 55.00 μs] [1ea043840] Warn | Invalid QML element name "TImageSettings"; value type names should begin with a lowercase letter
[2024-12-03 16:18:35.061, 6.20 ms] [1ea043840] Info | Attempting to use cached credentials
[2024-12-03 16:18:35.062, 979.00 μs] [1ea043840] Info | JWT status: "active"
[2024-12-03 16:18:35.062, 30.00 μs] [1ea043840] Info | Refreshing authentication
[2024-12-03 16:18:35.239, 176.74 ms] [1ea043840] Info | Finished loading JSON file: "/Applications/Topaz Photo AI.app/Contents/MacOS/../Resources/filterData/likely_f_sel_combs.json"
[2024-12-03 16:18:35.240, 516.00 μs] [1ea043840] Info | QML engine initialized
[2024-12-03 16:18:35.261, 0.00 μs] [16fd9b000] Warn | Cyclic dependency detected between "qrc:/WonderUI/WonderUI/elements/WButtonStyles.qml" and "qrc:/WonderUI/WonderUI/elements/WGridOptionStyles.qml"
[2024-12-03 16:18:35.421, 180.78 ms] [1ea043840] Info | [AIE] AIEngine mode: Normal 2.3.19
[2024-12-03 16:18:35.421, 29.00 μs] [1ea043840] Info | [AIE] Creating file fetcher for http://models.topazlabs.com /v1/
[2024-12-03 16:18:35.421, 5.00 μs] [1ea043840] Info | [AIE] AIEngine mode: Normal 2.3.19
[2024-12-03 16:18:35.421, 8.00 μs] [1ea043840] Info | [AIE] AIEngine mode: Normal 2.3.19
[2024-12-03 16:18:35.421, 211.00 μs] [1ea043840] Info | [Window] Owned screen exists at: QPoint(0,0) Max width/height: 1512 874 Ratio: 2 2
[2024-12-03 16:18:35.421, 9.00 μs] [1ea043840] Info | [Window] OSUtils constructor - Maximum window width/height: 1512 874
[2024-12-03 16:18:35.423, 1.91 ms] [1ea043840] Info | Overwriting binding on TEngineController_QML_458::faceLandmarks at qrc:/imageenhance/main.qml:4014 that was initially bound at qrc:/imageenhance/main.qml:4000:9
[2024-12-03 16:18:35.423, 0.00 μs] [16ff3f000] Info | Changing models directory to: "/Applications/Topaz Photo AI.app/Contents/MacOS/../Resources/models" from ""
[2024-12-03 16:18:35.424, 1.61 ms] [16ff3f000] Info | [AIE] ModelManager setting path to /Applications/Topaz Photo AI.app/Contents/MacOS/../Resources/models
[2024-12-03 16:18:35.425, 1.81 ms] [1ea043840] Warn | Wrong camera model naming format ""
[2024-12-03 16:18:35.425, 17.00 μs] [16ff3f000] Info | [AIE] 0x600000fcedb0 loadModelInfoMap called at /Applications/Topaz Photo AI.app/Contents/MacOS/../Resources/models
[2024-12-03 16:18:35.425, 683.00 μs] [1ea043840] Warn | Could not open camera profile: ":/profiles/.gz"
[2024-12-03 16:18:35.426, 669.00 μs] [1ea043840] Warn | QFSFileEngine::open: No file name specified
[2024-12-03 16:18:35.426, 8.00 μs] [1ea043840] Warn | Could not open DCP file for reading: ""
[2024-12-03 16:18:35.426, 6.00 μs] [1ea043840] Warn | Could not load camera profile""
It makes me wonder if the camera is a contributing factor here.
Would you mind toggling off Lens correction in the settings to see if this changes anything?
If it doesn’t change anything, I wonder if you tried the same with a normal JPEG instead of a RAW file.
Thanks in advance.
